Privacy Policy

How we collect, use, and protect your personal data.

Last Updated: 28 July 2026

1. Who We Are

Synergy Nexuz is a business advisory, research, and data analysis firm based in South Africa, serving clients globally. We are committed to protecting your privacy and handling your personal data in a transparent and secure manner.

Data Controller: Synergy Nexuz

2. What Data We Collect

When you contact us via our website contact form, we collect:

  • Name - to address you personally
  • Email Address - to respond to your enquiry
  • Company Name - to understand your business context (optional)
  • Message - the content of your enquiry
  • Timestamp - date and time of submission

We also collect anonymised data via:

  • Google Analytics - to understand how visitors interact with our website

3. How We Use Your Data

We use your personal data for the following purposes:

  • To respond to your enquiries - we use your name, email, and message to answer your questions
  • To improve our services - we may use anonymised data to understand client needs
  • To comply with legal obligations - where required by law

4. Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), our legal basis for processing your personal data is:

  • Consent (Article 6(1)(a)) - you have given us explicit consent to process your data for the purpose of responding to your enquiry.

You have the right to withdraw your consent at any time.

5. How We Store Your Data

Your data is stored securely in a Google Sheet, which is accessible only to authorised personnel at Synergy Nexuz. Google's servers are hosted in secure data centres and comply with GDPR requirements.

We do not share your personal data with third parties except as required to provide our services or as required by law.

6. Data Retention

We retain your personal data for a period of 5 years from the date of submission. After this period, your data will be securely deleted from our records.

7. Your Rights

Under the GDPR, you have the following rights:

  • Right to Access - you can request a copy of the data we hold about you
  • Right to Rectification - you can request corrections to inaccurate data
  • Right to Erasure - you can request deletion of your data ("right to be forgotten")
  • Right to Restriction - you can request limited processing of your data
  • Right to Object - you can object to processing of your data
  • Right to Data Portability - you can request a copy of your data in a machine-readable format

8. How to Exercise Your Rights

To exercise any of your rights, please contact us through our secure contact form.

Response Time: We aim to respond within 30 days.

9. Cookies

Our website uses cookies to enhance your browsing experience. We currently use:

  • Google Analytics -to analyse website traffic and user behaviour

You can control cookie preferences through your browser settings. You may choose to disable cookies at any time.

10. Third-Party Services

We use the following third-party services in the operation of our website:

  • Google Fonts - for typography. When a page with Google Fonts is loaded, your browser may send your IP address and other technical information to Google's servers.
  • Font Awesome - for icons. Your browser may send your IP address and other technical information to Font Awesome's servers when loading icons.
  • Google Sheets / Google Apps Script - for contact form data storage and processing. When you submit our contact form, your data is processed and stored securely by Google Workspace to respond to your enquiry.
  • Google Analytics - for website analytics. Google Analytics uses cookies to collect anonymised information about how visitors interact with our website.

These services may collect data as described in their respective privacy policies. We recommend reviewing their policies for more information:

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page, and the "Last Updated" date at the top will be revised accordingly.

We encourage you to review this policy periodically to stay informed about how we protect your data.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us through our secure contact form.